Over 19 years we have built up a formidable reputation for training design and delivery. Our negotiation and conflict management and coaching programmes have helped transform individual and management capabilities in major corporate, public sector and international organisations in the UK and internationally.

Through our training courses we equip individuals and teams with the skills they need to anticipate, manage and resolve conflicts more effectively. We are widely recognised as the foremost trainer of mediators in the world with CEDR Accreditation internationally recognised as the standard of excellence, setting a benchmark for initial professional training as a mediator.

We enable solicitors representing clients in mediation and ADR to sharpen their skills and keep abreast of developments in a fast-moving and competitive field and we give mediators and ADR professionals the leading edge with our advanced training for mediators.

Developing the conflict professional even further, participation in The Exchange network assures continuing access to latest developments and a network of like-minded conflict professionals.

NEW! The CEDR Certificate in Advanced Negotiation

Next available 'Mediator skills training course' dates

Our Mediator skills training course is a five-day programme of comprehensive tuition in mediation skills. Participants are assessed for CEDR Accreditation, the international benchmark of mediation excellence. The courses are delivered in three different formats to allow for diary flexibility and differing learning styles.